SecureSphere Software Update Overview

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Last UpdatedMar 14, 2025
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You can view the Software Update window from the Main workspace, by selecting Setup > Software Update.

Note: For MX and Gateway components, the Software Update feature is informational only. The download, upload, distribute and install functions are available only for SecureSphere Agents. Also, you cannot update MX/SOM using this feature.

MX and Gateways tab of the Software Updates screen.

SU_Main_MX-Gateways_v13.0

Agents tab of the Software Updates screen.

SU_Main_Agents_v13.0

The following actions are available in the Software Update window.

Software Update Actions

Search:

Name	Description

Check for Updates	Synchronize your deployment by checking its versions against the latest updates provided by Imperva. For more information, see The Software Update Synchronization Process.
Refresh	Refresh the window to get the up-to-date status regarding the update process for each element.
Settings	Open the Settings dialog box to configure different aspects of Software Update.
Export to CSV	Create a .csv file of the all of the elements and their data.
View Alarms	Accesses the Alarms window for an element with alarms. For more information, see Working with Alarms in the Imperva DAM User Guide.
Update Selected Elements (Agents only)	Starts the update procedure for the selected Agents only. (Appears only if you have selected Agents for the installation process.)
Update All	Starts the update procedure for all the Gateways or Agents .(Appears only after target version software installation packages have been selected and uploaded. For Agents, the rollback package should be uploaded too.)

The following fields are displayed in the Software Update window.

Software Update Window Fields

Search:

Name	Description

Element Type	The type of element. MX Gateway Agent type (including OS, OS version, and platform)
Element Name	The name given to identify that element.
Current Version	The current software version of that element.
Target Version	The target version to which you will update that element. The default is the Imperva recommended version. If, however, you selected a different version using the Target Version window, that version appears. For more information, see Understanding the Target Version Window.
Update Urgency	The entries refer to the urgency of an update regarding an element's patches, not its major versions. They do not show if a major version is available: Up to date: The element's software is completely up to date. Update available: An update is available for this element, but it is not critical. Critical update: The update urgency is critical, for example, when the update package resolves a security vulnerability or some other crucial issue.
Installation Status	This field shows the installation status of each element: Scheduled: The element is scheduled to be installed as a part of an installation process (i.e. when choosing to update all the Gateways in the MX). Running: The element is currently being upgraded. Completed successfully: The element has been successfully upgraded. Rolled back or skipped: The upgrade process skipped this element, or the installation failed for this element and the element has been rolled back to the previous version. The element is running and working properly. Failed: Installation failed for this element. The element is not working properly. Distribution failed: The MX failed to distribute the software package to the element.
Suggested Action	The action Imperva recommends you take in order to optimize that element: Manual upgrade: recommended when only the manual upgrade is available for the element, e.g. when there is no Agent installer installed on the target machine. Install updates: recommended when automatic installation is available for this element and the element is ready to be installed, i.e. the required version files were uploaded to the MX. Install new Agent: recommended when only the installer is installed on the target machine and the element is ready to be installed (i.e. the target version was selected and the required version files were uploaded to the MX). Rollback: recommended when the Agent installation failed - automatic rollback for Agents is not supported. Manual rollback is supported for Windows Agents from v10.0.0.0 and later, for AIX Agents from v9.5.0.5 and later, and all other Agents from v10.5.0.0 and later. Upload version file: recommended when automatic installation is available for this element and a target version was selected (either manually or automatically) but the version file is not uploaded to the MX. Upload rollback file: recommended when the rollback file was not uploaded to the MX - for Agents only. Check for updates: recommended when the status of the element may not be consistent and therefore an update action is required.
Health Status	The health status of the element in terms of alarms.

Understanding Software Update requires familiarity with the following issues:

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